TK
Tshidi K

1 reviews | Active since Mar 2013

31 Oct 2016, 12:11

NO service

<p>My phone was ****** on the 26th of October 2016 then I blacklisted it, then I recovered it on the same day.</p> <p>The following day on the 27th i went and unblacklist it they told me it will take a day to 2 to be unblacklisted.</p> <p>Yoy were quick to block the phone of which i applaude you , then you take the whole month to unblock it. So as a valued customer I have to be punished for balcklisting and unblacklisting my phone . Cell C I have to fight with you every time I need service from you. Other service providers dont take long to unblacklist the phone, but you guys it take you few minute to blacklist but the whole month to unblacklist. I am done with Cell C as soon as my contract expires am not renewing. Thanks for nothing. and how much do I pay every month?</p>

0
Replies (2)
Cell C
Cell C's reply31 Oct 2016, 12:16
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply31 Oct 2016, 15:40
Official

Please be advised that Danielle has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN