1 reviews | Active since Apr 2016
no service
Cell c just wants to bill clients and make them bankrupt.last year i called in buy off 2 of my cell c contracts in october,they advised to call in 2 days later so the payments reflect and requset to cancel.i did so thinking both contracts were cancelled. A few months later i find out only one was and the large amount of money i paid for,for one was put in a credit bal.and every month was used to pay for my my other active contracts.i called in to cell c to complain a few months later.cell c advised they will finally cancel the contract.last month i get a bill of over r8000 to pay of outstanding fees on the number that was supposed to cancelled 8 months ago.i got to pay even thou it was cell c's mistake. Cell c have recived funds. Now when i call in they say i have to pay another r14000 for the contract i cancelled 8 months ago.dear cell c i was paying that contract from my credit bal you guys did and you also billed me last month cancellation and other costs. So why are you guys making **** amounts to bill me up? Are they confused but supposed to be a nation wide celluar phone network. This problem is going for a month but all i get was we will get back to you,we will escalate
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
