No Service

Good day.<br> I got my phone back on 21 November and I would like to thank you for the quick response.<br> <br> I was told that management would talk to me about compensation for my free minutes and data.<br> Instead, I was avoided. I waited until now to for them to respond, but nothing.<br> <br> I was helped by an *********** sales consultant who wanted to give me my phone back without a back cover.<br> I was told that it was handed in like that, \It says so on the paperwork."<br> I did not sign that paper and it means nothing. They say that they never book in a device with the back cover because it has nothing to do with the repairs. <br> I said that I handed in a complete unit"