No service

A agent by the name of Tebogo Khana of Cell C contacted me on 30 December regarding my complain. He asked for certain documents which I did send to him. Today is the 10th and no feedback again. He is also not replying to my emails.

Cell C what is going on. All Im asking for is a upgrade. Tebogo offered me a Pinnacle 3gig month to month contract with no new device. I was happy with that. My monthly payment is also reducing by 50%. Dont understand what the issue is here as there is no risk for them. You pay in advance. They dont loose anything.

Please can I get some feedback

Thank you