NO SERVICE

On 2015-06-05 my cellphone lost signal. All attempts were made to check settings. Cell C call centre was called on 11:40 and an alternative number was given for a reference to be sent as well as a call back. A call that lasted 17min 54 sec, from another network. On 2015-06-06 NOTHING was received and the call centre was called again. No records at Cell C shows that any phone calls was made in regards to the problem. Calls are recorded so I requested the conversation to be checked. Someone will call me back...... I was transferred again to the technical department, which desired that I need to do a sim swap. The SIM card is faulty.... This was a new SIM card that was received during April 2015. Once it was put in the new phone, it was never taking out. So how does a SIM card get damaged within 2 months without any physical damage? <br> A sim swap request was placed. They will call me within 2 - 4 hours.... Which I don't believe. If not I will be called on Monday. <br> When the upgrade was done during April I had to do a sim swap due to switching to a micro sim, which took 3 days to be done. Eventually I had to go to a dealer and they wanted me to pay for the sim swap. <br>