SP
Salome P

1 reviews | Active since Aug 2016

01 Jul 2019, 10:37

NO SERVICE!!!

I took out a data contract with Cell C and was told that in order to activate my contract I need to set a limit, once I did this I received an email confirming this.

For the past two months Cell C deducted more that double my monthly premium due to out of bundle charges. I requested the recording where I informed Cell C of my limit on my contract and forwarded the email that confirmed that I have a limit.

It has been 2 months of me following up and them telling me someone will phone me back.

I have not had one call from Cell C and this month they deducted an out of bundle rate once again.

Wish I have read the reviews before I went into contract with Cell C.

I tried to cancel my contract because they broke our contract agreement but was told I cannot.

TERRIBLE TERRIBLE SERVICE.

Very glad I have been a Vodacom customer for the past 12 years, exactly for this reason.

Luckily I only have a data contract with Cell C. If I have an issue with Vodacom it is RESOLVED within 24hours.

0
Replies (1)
Cell C
Cell C's reply01 Jul 2019, 10:59
Official
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience  caused. 

One of our team members will contact you and assist with this matter. 

Regards
DA