NO Service

I bought R2000 worth of airtime which will enable me to transfer it to buying data. I wanted the R1999 200G valid for 365 days package only to find that it can't be purchased with airtime like all the other products. You only have the option to pay via credit card and other 3rd party pay options. This left me in a predicament already loading R2000 of airtime on a data sim. Day 1 I contacted the call centre and after numerous calls and every time explaining everything from scratch had no joy and the final agent promised that if I go to the store they will be able to help. Phoned the store and they confirmed that they couldn't help. Call desk again, and after threatening at this stage, wanting to speak to a manager or teamleader, no one would allow me to do so to log a complaint. I ended up going to store and they tried to assist but the same system than what I have online is available to them. How terrible is that. They try to phone, because the agent told me that they must phone them if the store struggle, and we ended up explaining everything again, security checks the whole story and ended up getting an escalation with a log number. Almost a week later I phone to find out what the status is only to find that nothing has changed and the status is unchanged. They promised to escelate again, but thinking I am an idiot, they gave me another 'shorter' log number. (Just logging a new call that has a new sla running of course) I then insisted to speak to a manager or teamleader and after the 3rd attempt I gave up feeling like I could **** someone or burn down a store. The last two attempts ended in them transferring me to the manager only to find that I get to another menu to get back into the call centre, and the final blow was to get transfered to the final 'rate my service' message and after not rating them, it kindly told me that I am welcome to call again, 'good-bye'... I feel like opening a case of theft because cell c is making it impossible to get my money back, or use the money to purchase the data bundle of my choice and in the meanwhile I see my R2000 is now down to R1995 and I am waiting for someone to close the ticket due to incufficient funds to buy the R1999 package as mentioned....