No service

To whom it may concern

I write this with utter disappointment and great frustration with the poor service received at the Cell C store in Tygervalley Mall.

Upon taking up a contract in October 2018, I specifically requested the consultant to add the insurance on the contract, and to my surprise my phone is not insured. I went to query this at the store today, only to be told that it is too late to add the insurance now as it’s out of the 30 days’ grace period. I am now inconvenienced and highly frustrated, I am a woman who travels to and from work in a country full of endless crimes, I cannot afford to walk around with an uninsured cellphone.

I write this with an expectation that you make an exception to arrange the insurance be added onto this contract as it is an error from your end. Otherwise I will be forced to terminate my contract and take further actions.

Furthermore, I requested to port my number and the gentleman at the store confirmed it is done succesfully, however that was also not done

My second email: Good Day All

Following the email below, I received a brief call from a gentleman called Tyrene on behalf of a manager, whom was apparently sick on the day, he promised to ring back the following day, Thursday last week of which HE also did not do as he promised.

I am still awaiting a response, a call or something as promised. I am looking at the date, it’s close to month end and will be needing to make payments, yet I remain with an uninsured phone, even after expressing my dire frustration.

Please advise what am I to do now? I have been a loyal customer to your network provider for so long, yet I sit here, inconvenienced.

I hope to hear from you today.

I really do not know about CELLC and their service, it is getting ridiculous from management to consultants. Its draining if you ask me

i have sent two emails to CellC with no luck