CM
Craig M
1 reviews | Active since May 2010
07 Feb 2021, 07:49
No Service
Uncaring, ***********, *****. After having received an sms informing me they we making the network better and following instructiins to roam on another network, I have had either no service or intermittent service for 2 days. It is negatively affecting my business and the promise to get back to me within 48hours because the people who deal with issues like this "don't work on weekends" is unnaceptable. Cell C you suck.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
07 Feb 2021, 08:58Hi Craig
We would like to sincerely apologise for the inconvenience caused.
A network form has been emailed to you. Kindly complete it and send it back to us for your query to be referred to our Network Team.
^MM
We would like to sincerely apologise for the inconvenience caused.
A network form has been emailed to you. Kindly complete it and send it back to us for your query to be referred to our Network Team.
^MM
Cell C's reply07 Feb 2021, 08:58
Official
Hi Craig
We would like to sincerely apologise for the inconvenience caused.
A network form has been emailed to you. Kindly complete it and send it back to us for your query to be referred to our Network Team.
^MM
We would like to sincerely apologise for the inconvenience caused.
A network form has been emailed to you. Kindly complete it and send it back to us for your query to be referred to our Network Team.
^MM
CM
Craig M's updateReviewer Update
07 Feb 2021, 10:19I don't want an emailed network form, I want my service to work without me having to do all the work.
I drove 20kms to my nearest Cell C store this morning and they were unable to resolve. More wasted time and money.
You have opted to ***** over your loyal contract clients - because they can't leave you as easily as prepaid and you disrespect us by thinking we won't figure that out!
At least I now know what the C in Cell C stands for.
I drove 20kms to my nearest Cell C store this morning and they were unable to resolve. More wasted time and money.
You have opted to ***** over your loyal contract clients - because they can't leave you as easily as prepaid and you disrespect us by thinking we won't figure that out!
At least I now know what the C in Cell C stands for.
CM
Craig M's update07 Feb 2021, 10:19
Reviewer Update
I don't want an emailed network form, I want my service to work without me having to do all the work.
I drove 20kms to my nearest Cell C store this morning and they were unable to resolve. More wasted time and money.
You have opted to ***** over your loyal contract clients - because they can't leave you as easily as prepaid and you disrespect us by thinking we won't figure that out!
At least I now know what the C in Cell C stands for.
I drove 20kms to my nearest Cell C store this morning and they were unable to resolve. More wasted time and money.
You have opted to ***** over your loyal contract clients - because they can't leave you as easily as prepaid and you disrespect us by thinking we won't figure that out!
At least I now know what the C in Cell C stands for.
Cell C's replyOfficial
07 Feb 2021, 13:42Hi Craig
Thank you for completing the form and sending it back to us.
Your query has been referred to our Network Team for further assistance.
^MM
Thank you for completing the form and sending it back to us.
Your query has been referred to our Network Team for further assistance.
^MM
Cell C's reply07 Feb 2021, 13:42
Official
Hi Craig
Thank you for completing the form and sending it back to us.
Your query has been referred to our Network Team for further assistance.
^MM
Thank you for completing the form and sending it back to us.
Your query has been referred to our Network Team for further assistance.
^MM
CM
Craig M's updateReviewer Update
07 Feb 2021, 14:57Thanks Mary, any timeframes becuase this is well into day two of no / limited connectivity and the "service" from your "network team" leaves a lot to be desired.
The assumption that myself or my business can just sit tight and wait for your company to contact me at their leisure is incorrect.
0/100 still for customer service.
Cell C you suck.
The assumption that myself or my business can just sit tight and wait for your company to contact me at their leisure is incorrect.
0/100 still for customer service.
Cell C you suck.
CM
Craig M's update07 Feb 2021, 14:57
Reviewer Update
Thanks Mary, any timeframes becuase this is well into day two of no / limited connectivity and the "service" from your "network team" leaves a lot to be desired.
The assumption that myself or my business can just sit tight and wait for your company to contact me at their leisure is incorrect.
0/100 still for customer service.
Cell C you suck.
The assumption that myself or my business can just sit tight and wait for your company to contact me at their leisure is incorrect.
0/100 still for customer service.
Cell C you suck.
Cell C's replyOfficial
08 Feb 2021, 07:34Goodmorning Craig
Thank you for getting back to us.
Our turn around time is 24 working hours.
^NZ
Thank you for getting back to us.
Our turn around time is 24 working hours.
^NZ
Cell C's reply08 Feb 2021, 07:34
Official
Goodmorning Craig
Thank you for getting back to us.
Our turn around time is 24 working hours.
^NZ
Thank you for getting back to us.
Our turn around time is 24 working hours.
^NZ
Cell C's replyOfficial
08 Feb 2021, 07:35Goodmorning Craig
Thank you for getting back to us.
Our turn around time is 24 working hours.
^NZ
Thank you for getting back to us.
Our turn around time is 24 working hours.
^NZ
Cell C's reply08 Feb 2021, 07:35
Official
Goodmorning Craig
Thank you for getting back to us.
Our turn around time is 24 working hours.
^NZ
Thank you for getting back to us.
Our turn around time is 24 working hours.
^NZ