No service
I had agreed to a Cell C contract over the phone, all was well and although i was not happy about my deliveries not coming at the same time...i accepted it. On friday just after 17:00 when i wanted to get my contract started i decided to call the 084 145 no. & to my surprise, they dont work over the weekend. How can such a big company not even consider that their sales department should have at least a standby for weekends? Do they think problems/issues happen only during the week? This is very disappointing to me because now for the whole weekend I have a cell phone & tablet that i cant even use! This is just unacceptable...NO STANDBY PERSON FOR SALES DEPARTMENT FOR WEEKENDS?!......So Cell C does it really care about its customers? Is Cell C saying they only care about some of their customers and not all? Because other departments are available.....why not this one? Are my issues not important? I honestly didnt expect that...So disappointed :(
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Best regards,
