No sense of urgency and lack of customer centricity

I app**** for a Cell C sim only data contract 2 weeks ago , the whole application for 10GB/10GB for R169 was approved , the sales agent by the name of Mahlomula instructed me to get a prepaid sim that will be Rica'd on my name i went to buy the sim , i called back again we did the whole verification , today when i called them spoke to Sydney to follow up as there was no data loaded am told the application was declined because there is no profile under my name and migration to contract wasnt done , he says the person who does admin left , so in the whole business when some one leaves they are not replaced ??? I was told by Sidney he sent an email to admin and CC'd Mahlomula to follow up on it , was tlld again to hold on for him , i held for over 5 minutes until i dropped the call , am so furious right now cos this is an inconvinience to me i needed to use the sim card for work since am working from home and in my area this is the only network that seems to work fine ....