No sense of customer service at all

The consultants at the store do not give u any feedback, u have to constantly follow up regarding the status of your repairs.. The phone was repaired late last year and late Feb it did the same thing of going black but the phone is on. Now the insurance company is giving me the run around about incident dates. The agent that assisted (or rather did not) is Nonhlanhla and the u can feel the attitude in the sound of her voice it is shocking how they let the lady deal with clients.. I am starting to regret taking a contract with Cell C, I did not know it would be such havock. I dnt knw whether to be angry at cell c for lack of communication, or Samsung for the poor quality device or the insurance company for the run-around. Saying I am perplexed is an under statement