NR
Nadia R

1 reviews | Active since Aug 2009

24 Oct 2016, 20:39

No Reward For Loyalty

<p>I have been a loyal Cell C client for 10 Years +Today I called to upgrade my contract after viewing the contract deals online the night before. To my dismay, when I enquired about the cash back deals i was told that it was only for new lines and not for existing clients that upgrade. Seems to me that loyal clients are never rewarded or given special priveledges instead all the rewards are given to the acquisition of new business. I could of made the decision today to join another telecommunications provider to enjoy the benefits of being a new customer with them and also benefit from a lower monthly installment which I have seen advertised at another provider however chose not to. Moral of the story Cell C is that no one likes being taken for granted...Look after the clients that look after you! You may not be so lucky at my next upgrade in 2 Years time or maybe I might change my mind in 7 days.</p>

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Replies (4)
Cell C
Cell C's reply25 Oct 2016, 07:18
Official

Thank you fro posting to us.

We are interested in all our customers and we value them equally. The new packages with cash vouchers are not only for new customers, they are for existing customers too. However, existing customers have to open new lines to be able to benefit from these packages.

We also have great deals for existing customers, check our booklet.

We have requested one of our consultants to contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply25 Oct 2016, 07:20
Official

Thank you for posting to us.

We are interested in all our customers and we value them equally. The new packages with cash vouchers are not only for new customers, they are for existing customers too. However, existing customers have to open new lines to be able to benefit from these packages.

We also have great deals for existing customers, check our booklet.

We have requested one of our consultants to contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply26 Oct 2016, 12:30
Official

Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply26 Oct 2016, 12:32
Official

As per feedback, one of the retentions consultants has contacted you and is assisting with this matter.

Regards

Cell C | PN