1 reviews | Active since Oct 2013
No retentions agents available!!!!!
I would like to cancel my Cell C contract but am unable to get through to your retentions department, this after selecting option 1 (for upgrades) and option 2 (for cancellations). I have been waiting for an agent to answer for most of the day. It is now nearly their closing time. Where are these agents? I understand there are peak times, but Friday I got through in less than a minute. The person I spoke to on Friday said I needed to pay the remaining commitment value (which I have done) and call back by the 28th to cancel the contract, Yet i am unable to get through. Customer service agents cannot assist because this is not their departments.
I have been a cell c customer for more than 10 years and have never not been unable to get hold of an agent.
There is nothing on your Twitter page to say that there is a problem at the call centres. So who is not doing their jobs today???????
Thank you reaching out to us.
Please refer to your private message. We have rep****.
^NT
Thank you reaching out to us.
Please refer to your private message. We have rep****.
^NT
A response regarding the whereabouts of your agents would be appreciated as that is the problem. We should not have to escalate to Hello Peter in order to get a response or to be assisted.
A response regarding the whereabouts of your agents would be appreciated as that is the problem. We should not have to escalate to Hello Peter in order to get a response or to be assisted.