NO RESPONSIBLITY NO FEEDBACK

I was contacted by call centre Blaine Pietersen on 2 Sept 2015. I was offered an early upgrade. Went through all the security questions + T & C. 40 Min later. She confirmed delivery of the new handset on 3 September. No feedback since. I called again on 7 Sept to be told order has been cancelled because no stock in the Samsung A7. Just like that. No feedback to the client. I am appalled by the customers service. I wish call centres can be outlawed so that people can start taking responsibility.