No Response To Query

<p>I recently did an upgrade with cellc c direct the consultants name was Portia, she was all to happy to do the upgrade which went went fine. The device was delivered timeously and in a good condition however after a week my new benefits did not arrive, I did a SIM swap on Saturday and was told that I needed to call contract activations on Monday to active the new benefits. On Monday morning I called and was advised that even though my upgrade was done and they sent the new device I now have to wait 3 months before the new benefits kick in. When I enquired as to why I was not told this upfront when I requested the upgrade I was advised that I need to query that with the sales person that assisted, I was advised that she would contact me. Portia did contact me however she had no knowledge of my query and I had to go through the process of explaining it again. She then advised me that she had disclosed in the Ts and Cs at the end of the call that I had done an early uopgrade and would now have to wait for the end date on my old contract, when I asked her why she didn't just tell me that at the start of the call she just kept saying that I have to wait for the three months. I then asked to speak to a manager and was told my query will be escalated as no manager is available. Its been two days and I have received no response.</p>