No response to my query

Good day

Last week Saturday I contacted the Sim swap department to do a Sim swap on ***, it's a contract I have for my mum. My mum has been without a phone for almost 3 months due to the Sim card that got damages. I only was able to get a new sim card and called.

After the call I was told that because the Sim or phone was not used for more than 60days, someone will call me back from the technical department. I underwood and waited. No call and Tuesday I sent an email. That day someone from cell c called and either kept quite on the phone, or could not hear me until I had to cut the call. I expected a call back but nothing. Sent another email and then received a call. Explained the problem and they looked it up and could not find a reference number. She said that she will escalate it to the Sim swap department and they will call me.

To this day I am still waiting for a call and for my mums Sim to be activated. Please could you expedite the matter so someone can take this serious because I live in Jhb and my mum lives alone in Durban.

Thanks for your assistance

Rodney Nadar *** Error Icon Address not found Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail. LEARN MORE WarningThis link will take you to a third-party site The response from the remote server was: 550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [uCHAqm-TMdylWKMOxE9hVw.za41]

Show quoted text