JD
Jabulani D

1 reviews | Active since Jul 2012

10 Jun 2016, 13:24

No response to Claim for a ****** phone

<p>I called C Surance (on Wednesday 1st June) to file a claim for my ****** LG G4 and i was advised by the call centre consultant to go to my nearest Cell C store to collect and complete a claim and email it to ********** I duly went to the Cell C westgate store on Sa****ay (4th June) to pick up a claim form. On Monday (6th June) i reported the ****** phone to Cell C to get an ITC reference number. I completed the claim form and emailed to the email address provided on the form.</p> <p> </p> <p>To my displeasure, i have not had any feedback or confirmation of receipt. This is unacceptable</p>

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Replies (1)
Cell C
Cell C's reply10 Jun 2016, 13:37
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and assist.

Regards

Cell C | PN