No response to an online inquiry AND complaint

I inquired online regarding insurance on my contract. I received an automated reply confirming that my mail had been received, was given a case number and was told that I would be contacted soon. Needless to say, nobody called me all day! <br> Over and above this, I receive an SMS confirming that they have barred my line due to non-payment. Let me just say that I DID pay my account. I called Customer Service and spoke to a consultant who then confirmed that I must fax or e-mail the proof of payment and once they receive it, my line will be re-opened. <br> I faxed AND e-mailed the proof of payment through, but my line still barred.<br> I then sent another e-mail that evening raising a complaint for both of my queries. STILL NO RESPONSE!<br> Early this morning my line was re-opened. <br> I called Customer Service 5 times this evening, but have yet to speak to a consultant! The first lady put the phone down in my ear and the second cut me off while transferring...<br> I am beyond irritated and STILL don't have any answers!!!