No response regarding contract cancellation

Prior to 7th Oct I contacted Cell C regarding cancellation of my contract. I was given an amount to pay in in order to cancel.<br> This is paid on 7th Oct and submitted proof of payment.<br> What surprises me is the cell c supervisors nor their staff know that there is an arrangement with FNB who direct payments for public accounts directly to the main Cell C account with Nedbank.<br> I had to do the homework to trace the payment and advised Cell C.<br> Nomsa referred this to Finance, but neither her or finance department have bothered to follow this up. My contract has now still not be cancelled and my number converted to prepaid in over a week!!!