JK
Jené Keyter
1 reviews | Active since Jul 2017
15 Jan 2021, 13:10
No response on online enquiry
I have tried to contact Cell C multiple times via the online enquiry on their website, but after several attempts, no one has gotten back to me, even though the automated reply states: "One of our consultants will endeavour to contact you within 24-48 hrs."
I understand that pre-cautionary measures are taken to reduce risk to staff, however this is not an excuse for the poor customer service delivery.
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Replies (2)0
Replies (2)
Cell C's replyOfficial
15 Jan 2021, 13:17Good day Jené
Thank you for writing to Cell C.
Please accept our apologies for the delay in resolving your query.
Our team will be in touch to assist you.
^NZ
Thank you for writing to Cell C.
Please accept our apologies for the delay in resolving your query.
Our team will be in touch to assist you.
^NZ
Cell C's reply15 Jan 2021, 13:17
Official
Good day Jené
Thank you for writing to Cell C.
Please accept our apologies for the delay in resolving your query.
Our team will be in touch to assist you.
^NZ
Thank you for writing to Cell C.
Please accept our apologies for the delay in resolving your query.
Our team will be in touch to assist you.
^NZ
JK
Jené Keyter's updateReviewer Update
22 Jan 2021, 10:07I received a call from Cell C on Friday 15/01/2021, where the consultant assured me that they would contact me with a resolution at latest Monday 25/01/2021. A week has gone by since the last call and I still have not heard anything back. However, I did receive a SMS this morning asking: "did we do a great job resolving your query?" and asking me to rate the service. Not satisfied at all!
JK
Jené Keyter's update22 Jan 2021, 10:07
Reviewer Update
I received a call from Cell C on Friday 15/01/2021, where the consultant assured me that they would contact me with a resolution at latest Monday 25/01/2021. A week has gone by since the last call and I still have not heard anything back. However, I did receive a SMS this morning asking: "did we do a great job resolving your query?" and asking me to rate the service. Not satisfied at all!