No Response on Escalated Query

My 2 Cell C contracts had incorrect subscription details which were finally rectified, however a Number swop was done incorrectly in Dec. My & my husband's numbers were swopped incorrectly by Cell C and I have been phoning them EVERYDAY to try rectify. To date they are STILL working on my query apparantely, but nobody is making contact with me.<br> We are losing important business calls due to this.<br> I need this sorted out ASAP....already escalated but NO response. Query No:***