AV
Andri V
1 reviews | Active since Feb 2015
20 Feb 2015, 13:26
No Response in faulty upgrade and increases
It has been a week since my first complaint on Hello Peter about Cell C that never sent me the phone that I upgraded to but I already paid for, for 9 months. They called me back after 30 min of my complaint, but still they are just \investigating"";they did not even show the indication of increases on the monthly invoices which they send after the debit orders anyway. I'm tired of fighting and paying and suffering. I just want to cancel my contracts and get out of this nightmare which is Cell C. Please help me!"""
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Cell C's replyOfficial
20 Feb 2015, 14:03Hello an3ven,
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing. Notification to customers of the price changes was sent via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing. Notification to customers of the price changes was sent via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Cell C's reply20 Feb 2015, 14:03
Official
Hello an3ven,
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing. Notification to customers of the price changes was sent via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing. Notification to customers of the price changes was sent via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN