No response from on line queries

I have logged 2 on line queries to have a recon on my account sent through to me as my contract was cancelled in September already yet I have not received a refund on the full months payment which was deducted with only 5 days of service received. <br> The following statement is made on your emails: <br> 1. Your query has been forwarded to our Finance Department, who will contact you within 2 business days.<br> Reference Number: ***<br> This was on the 18 November.<br> 2. Your query has been forwarded to our Contracts Department, who will contact you within 2 business days.<br> Reference Number: ***<br> This was on the 1st December<br> To date I have not had a response nor recon on my contract from either the finance or the contracts department.<br> What a pity that your on line query system is ineffective and one needs to resort to platforms like this to try and get some action for Cell C as a supplier. <br>