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SvdZ
Sandy van der Zanden

1 reviews | Active since Jan 2010

03 Aug 2018, 12:32

No response from Customer "Service"

CellC Fibre bought iConnect in March. No debit order details were transferred and CellC Fibre didn't advise of any issues. Trying to resolve with the call centre is useless as I was advised to send an email to ********** I don't even get a confirmation of receipt. It has now been 3 days of follow up emails without reply.

0
Replies (6)
Cell C
Cell C's reply03 Aug 2018, 12:42
Official

Good afternoon Sandy

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply06 Aug 2018, 10:00
Official

Thapelo has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

SvdZ
Sandy van der Zanden's update10 Aug 2018, 11:55
Reviewer Update
Good Day, Thapelo was in contact with me on Saturday the 4th of August. I re-forwarded all relevant information to him. I had a subsequent follow up 2 days later and there was still no understanding of the situation. No-one at CellC even seems to have ever received the information forwarded to CellC (including Thapelo). There has been no follow up and no resolution to this query. This is very very disappointing.
Cell C
Cell C's reply10 Aug 2018, 13:15
Official

Noted, we will forward your feedback to Thapelo for assistance.

Regards

Cell C | PN

SvdZ
Sandy van der Zanden's update14 Aug 2018, 11:05
Reviewer Update
Cell C. This is not acceptable. No one has contacted me. No one has sorted this out. No one is taking responsibility at Cell C. Today is now the 14th of August. How difficult is it to read an email and resolve a simple query?? Please escalate this to the head of “customer service” as Cell C has failed and continues to fail dismally here. Alternatively I am happy to discuss with the CEO directly. Forwarding feedback to Tapelo is simply not good enough. What kind of company is this?
Cell C
Cell C's reply14 Aug 2018, 12:36
Official

Sincere apologies for the poor service, we will get someone to contact you.

Regards

Cell C | PN