NO RESPONSE FROM CELLC

I received a call on the 30th of July (084 135) that only spoke to the cancellation and the lady highlighted that she will call me back to address my other queries. The person I spoke was seemingly concerned about cancelling the account ONLY and nothing to address any inconveniences caused to me and issues I raised. It is the 2nd today, no one has contacted me...

THIS IS IN RESPONSE TO YOUR RESPONSE ON HELLOPETER.COM

In response to your attached comment – please re read my write up and you will acknowledge that several efforts have been made from my side to close and nothing has been initiated to date hence the different case numbers.

I write this with utter disappointment as there is seemingly no effort to redress this from your side. I have received numerous calls from Cell C, unfortunately some o dint have record on however I believe that if you have your customer’s best interest at heart you will have record of all these:

I acknowledge that I took a contract in 2017 which was meant to expire in 2019.

I personally went to Brooklyn Cell C where I was given 084 143 to call and cancel the contract as I had received a call to ask if I’m upgrading and I confirmed that I am NOT upgrading

I recall again beginning of 1st lockdown using my helper’s phone to cancel the same contract.

22 February 2021 @ 12:20 I engaged with Nondumiso who gave me a case number *** (cancellation) and Bill Disputes case number *** and I was assured that I will received a call. To date no on called me - Why have all these not attended to?

My 24 months contract ended 16 Aug 2017 and should have ended in 2019. Who authorised this extension?

I have not used the date to date – surely your systems should flag such and you continued to deduct from my account. I have fibre in my home and DO NOT NEED this data as previously stated. Above all else all these monies deducted over the years I could have saved it with interest! – I demand a full refund of all these amounts.

Above all else, this now *****s my credit record with the ITC -how is all this gonna be rectified?