1 reviews | Active since Feb 2012
No response from Cell C
I had a Cell C contract. I cancelled it 5 November 2015 one month before it had to be renewed and they said my contract will not carry on. I was billed at the end of December 2015 i enquired it and they said it was billed for the last time. End of January 2016 i was billed again and i reversed the debit order because they did not stop it. Now today 20/01/2016 i was billed again. When i turned on the spare phone the sim card was deactivated and they said my minutes that was build up will only expire 3 months after the contract was cancelled. They make promises that they can't keep and they still bill me after my contract was cancelled. And now i can't phone them from land line because i need to phone from the number and the sim card is deactivated. Please this is pathetic. I need assistance in resolving this. Now i have to take off work to go to the bank pay R35 to reverse the debit order and this will now be the second time. I can't do this every month because they did not cancel my contract from their side.
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
