No response from Cell C

Good DAy

In response of my last review regarding Cell C debiting on my account way more than what they were suppose to debit and I wrote in in to Hello Peter asking to intervene. I did receive a call from Maropeng Mothana apologising for false advert and for them debiting an amount that was not suppose to debit and I specifically asked him what choice do I have, can I reverse my money and pay what was expected and he advised me not to reverse anything but promise to recharge my account and minutes and that was last week Wednesday which of I was told I should expect all that to happen last week Thursday on the 22nd but till today nothing came through.. I then called again on Friday the 23rd asking to speak to Maropeng and the lady that goes by the name of Veronica Makamo told me she cannot transfer me to Maropeng but will give him a message. I am still waiting for him to call me or I don't mind playing the dirty game that cell C is playing with their customers. I have work to do Cell C and I don't sit here whole day waiting for your response but I will keep pushing until you do something about this matter. Thank you