No response from cell c

. On Friday the 25th. September I was called from Cell C Direct to offer me an early upgrade on my existing contract. What was supposed to have been a 5 to 10 minute experience ended up taking 40minutes of my time due to the sheer incompetence of the call centre agent. The phone was delivered to my work the following Wednesday, the 30th September. You can imagine my absolute shock at realizing on the 1st October that I was actually issued a completely new contract which is not at all what I had agreed to! I subsequently called the call centre on Thursday the 2nd October at 8:30am and after being shoved from pillar to post, I was finally transferred to the follow up and cancellation dept. And was told the phone would be picked up from me within 3 days and the contract would be cancelled. It is now 17 days later and I am sitting with a device that I do not want. I have posted my complaint many times on Cell C's facebook page and have even spoken to a consultant Moses Mo***eng who have been promising me since last Wednesday that the device would be picked up. Now Moses and the Social media team are avoiding my posts and my emails and I am tired of this!