NO RESPONSE FROM CELL C

This so sad that during time of mourning you have to battle with big business to sort out your departed family's contracts. My father departed on 1 April 2022 and since then we battle with Cell C to cancel the contract. We made various calls, emails and even visit the Cresta branch on two occations to resolve the outstanding issue. His death was reported to Cell C on 13 April 2022 and all relevant documents were supp****, see ref ***. Cell C then suspended the service but kept on debiting the account despite them suspending service. we followed up by email on 22 April, 23 June, 3 July, 17 August and 6 October. No reply accept the automatic reply. We are considering to refer this matter to the Consumer Protector. We can just mention that he also had account with Vodacom and MTN which were resolved and settled amicably.