NO Response - Data owed for new contract

The fact that Cell C actually has a customer service department is an absolute joke,

I signed up for a new contract and part of the contract was 10GB once off data, which wasn't received.

I then called customer service, to be told that the problem will be logged. Whatever that means. A week later I received an email stating that my query was resolved. WHAT!? No response at all was received, no update on the missing data. And no data.

I then emailed customer service with the exact problem, to receive an email back that the case is closed due to lack of information on my email. My email signature, which mind you, does have my cell c contact number on . Not a single call, not a single email to verify information. Just absolute lack of willingness to even try and resolve their customers queries.

This is after numerous phone calls and emails last month to try and find out what the delay on my new hand-set was, with no response at all either.

I am incredibly sorry that I even signed up for their lack of service contract at all.

How do I solve a problem, if NOBODY is willing to contact you and the call centre agents are not able to assist?