No response and no reply

Yet again I am writing an email about the disgusting way in which I am being treated.

I have been a customer of Cell C for over 15 years and it seems that EVERY time it comes to my upgrade time I have issues.

So I have to ask do you not want or need my business...

I called the call centre/retention department last week Monday/Tuesday and I spoke with a lady called Stephanie who advised that she will look into my request and come back to me before the end of the day.

Till today no one has called me back. So this morning I called Cell C call centre at 09:00 wanting to try again with an upgrade... Well after 2 and a half hours and many many calls I eventually got through to someone who was very helpful but could not help me... Of course I had to hear that staff is working from home and management only responds via email.

As I told her this is not my issue that staff work from home and that I expect the same or even better responses and that working from home is NO EXCUSE for such terrible customer service.

I am also in the service industry and we are expected to perform at 150%, and that we should be grateful for our jobs during this terrible time our country is going through.

I want to upgrade to an iPhone 11 Pro/Max and I want cell c to offer or better the offer I can get from Vodacom for the iPhone 11 Pro/Max or a sim only contract...

This is a very simple task and all I am asking for is for someone to come back to me, also to at least answer my calls and not to keep cutting me off.

Oh and the number 084135 DOES NOT WORK AT ALL, i can never get through to that number.

I am sick and tired of wasting all my energy/ time/ money on trying to get hold of you. I had to contract and as of this morning I cancelled one and I am about to port my number to vodacom or MTN, whichever one gives me better service and a package that is reasonable.

I am at a point where if I am not happy I am walking away, because honestly I am walking away from horrific service and trust me this is not the first time I get treated so badly from Cell C.

Well lets see how long it takes for someone to come back to me.

Your long standard client

Carmen Manuel