II
Imaad I

1 reviews | Active since Apr 2015

03 Apr 2015, 12:29

NO RESPONSE AFTER NUMEROUS REQUESTS TO CANCEL

Hi, <br> <br> I wish to cancel my Cell C contract that expires end of May. I hope I don't have as much hassles to get the company to cancel this as I have had with my Get More/Get It account.<br> <br> The complaint is related to Cell C Get It/Get More. I have requested at least on 3 occasions to cancel this subscription. I have been on the service for more than a year, have never used it and was told I can cancel with one-month's notice. I called in January, Feb and March to have it cancelled. Each time, I'm told someone from cancellations will contact me, I also left my alternative phone number which Cell C was quick to contact me asking me if I wish to upgrade.<br> <br> I want to cancel both the contract for my phone when it expires, and the Get It subscription immediately.<br> I was told it would not be billed for March, and the same for April, they say this everytime I Called and am still being billed.

0
Replies (1)
Cell C
Cell C's reply04 Apr 2015, 08:30
Official
Hello imaad14,

Thank you for notifying us of the above.

We have referred this matter to one of our team members for assistance. Do expect communication soon and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN