LL
Lerato L

1 reviews | Active since May 2016

30 Aug 2016, 08:15

No response

<p>I called Cell C customer care on the 10th of August and they escalated a case for me to get help. they said i will get a call in 2 days time by even now i am still waiting for the call. I have a serious problem with my contract, i can't keep calling Cell C customer care for the same thing over and over. This is the reference number of the case which was escalated: ********** 316, i hope this will help you to know how to respond to me.</p>

0
Replies (4)
Cell C
Cell C's reply30 Aug 2016, 08:36
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply30 Aug 2016, 15:47
Official

Skhumbuzo has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.

Regards
Cell C | PN

Best regards,

LL
Lerato L's update01 Sept 2016, 12:02
Reviewer Update

Skhumbuzo called me on Tuesday morning and promised to call me back later the same day after listining to the voice records but even today i am still waiting for his call.

Cell C
Cell C's reply05 Sept 2016, 10:13
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,