No responce or action compliant no 5

I can't believe this is my 5th complaint

I have paid 4 weeks ago

I have not received my phone

When will I get my phone ? Please dont respond with you will look into it just give me a date when I can get my phone

Dear valued Cell C Customer, The assessment on your device has been completed. A quote has been generated for your device. For more information please contact 084 140 and request to be transferred to Cell C Repairs, to accept or reject the quote. Your ref no is GPBOK379904 Bank Account Details: Bank: NedBank Account Name: Corporate Client Service Account Number: *** Branch Code: 145405