NO RESPONCE ON COMPLAINT
STILL AFTER A WEEK NO CONTACT , JUST A VOICE MAIL TELLING ME THEY ARE CLOSING THE CASE .........LOL......DONT CARE ABOUT THEIR CUSTOMERS AND ABSOLUTE NO CUSTOMER SERVICE THEY DONT EVEN KNOW HOW TO COMMUNICATE BY EMAIL AS I REQUESTED , DUE TO REMOTE AREA I AM IN RECEPTION IS LIMITED
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Replies (2)
Cell C's replyOfficial
03 Feb 2020, 07:50Good Morning George
Thank you for making contact with Cell C regarding your account query.
We are following up with one of our support consultants. We apologize for the inconvenience caused by this matter.
Do expect communication from us.
^NS
Thank you for making contact with Cell C regarding your account query.
We are following up with one of our support consultants. We apologize for the inconvenience caused by this matter.
Do expect communication from us.
^NS
Cell C's reply03 Feb 2020, 07:50
Official
Good Morning George
Thank you for making contact with Cell C regarding your account query.
We are following up with one of our support consultants. We apologize for the inconvenience caused by this matter.
Do expect communication from us.
^NS
Thank you for making contact with Cell C regarding your account query.
We are following up with one of our support consultants. We apologize for the inconvenience caused by this matter.
Do expect communication from us.
^NS
's updateReviewer Update
30 Sept 2020, 22:08THEIR RESPONSE AFTER 9 MONTHS OF NO RESPONSE //...LOL
29 September 2020
Your ***
Good Day,
24 HOUR NOTICE | Mr/Ms Van Zyl, we act on behalf of our client, Cell C, and have instructions to address this letter to you. You are currently indebted to Cell C with R490.00 for telecommunication services, or any part thereof, rendered to you. The material express, alternatively tacit, further alternatively imp**** terms of the agreement are inter alia as follows:You accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement;Our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment.In light of the above we have instructions to instruct you, as we hereby do in terms of Section 129 of the National Credit Act No. 34 of 2005 (“the Act”), that you are hereby afforded 10 business days in which to refer the matter to a debt counsellor, alternatively dispute resolution agent, consumer court or ombudsman with jurisdiction with the intent of resolving the dispute or develop and agree on a plan to bring the payments under the agreement up to date.Despite numerous reminders and demands sent to you regarding your account status, you have remained in default of the outstanding amount for a period exceeding 20 business days. Please note that this amount is long overdue and you are hereby notified that 60% of the above outstanding amount should be paid within 24 HOURS and the 40% remaining no later than END of Business Week, Friday 2nd October 2020.If the status of this account remains the same after 24 HOURS, 30th September 2020 from date of this notification, then your credit record will without further notification be updated on various Credit Bureaus to reflect the above Adverse account. | Payments are to be affected directly into our trust account, the details of which are as follows:Account Name: NuDebt ManagementBank: ABSABranch code: 632005Account Number: ***Reference number: ND***1 | | | | | | Please be advised that this letter constitutes our client’s final request for payment. In the interim, our client’s rights remain reserved in toto. | Regards,
NuDebt Management (Pty) Ltd
Direct Line: ***
WhatsApp: ***
E-mail: c*** | | |
29 September 2020
Your ***
Good Day,
24 HOUR NOTICE | Mr/Ms Van Zyl, we act on behalf of our client, Cell C, and have instructions to address this letter to you. You are currently indebted to Cell C with R490.00 for telecommunication services, or any part thereof, rendered to you. The material express, alternatively tacit, further alternatively imp**** terms of the agreement are inter alia as follows:You accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement;Our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment.In light of the above we have instructions to instruct you, as we hereby do in terms of Section 129 of the National Credit Act No. 34 of 2005 (“the Act”), that you are hereby afforded 10 business days in which to refer the matter to a debt counsellor, alternatively dispute resolution agent, consumer court or ombudsman with jurisdiction with the intent of resolving the dispute or develop and agree on a plan to bring the payments under the agreement up to date.Despite numerous reminders and demands sent to you regarding your account status, you have remained in default of the outstanding amount for a period exceeding 20 business days. Please note that this amount is long overdue and you are hereby notified that 60% of the above outstanding amount should be paid within 24 HOURS and the 40% remaining no later than END of Business Week, Friday 2nd October 2020.If the status of this account remains the same after 24 HOURS, 30th September 2020 from date of this notification, then your credit record will without further notification be updated on various Credit Bureaus to reflect the above Adverse account. | Payments are to be affected directly into our trust account, the details of which are as follows:Account Name: NuDebt ManagementBank: ABSABranch code: 632005Account Number: ***Reference number: ND***1 | | | | | | Please be advised that this letter constitutes our client’s final request for payment. In the interim, our client’s rights remain reserved in toto. | Regards,
NuDebt Management (Pty) Ltd
Direct Line: ***
WhatsApp: ***
E-mail: c*** | | |
's update30 Sept 2020, 22:08
Reviewer Update
THEIR RESPONSE AFTER 9 MONTHS OF NO RESPONSE //...LOL
29 September 2020
Your ***
Good Day,
24 HOUR NOTICE | Mr/Ms Van Zyl, we act on behalf of our client, Cell C, and have instructions to address this letter to you. You are currently indebted to Cell C with R490.00 for telecommunication services, or any part thereof, rendered to you. The material express, alternatively tacit, further alternatively imp**** terms of the agreement are inter alia as follows:You accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement;Our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment.In light of the above we have instructions to instruct you, as we hereby do in terms of Section 129 of the National Credit Act No. 34 of 2005 (“the Act”), that you are hereby afforded 10 business days in which to refer the matter to a debt counsellor, alternatively dispute resolution agent, consumer court or ombudsman with jurisdiction with the intent of resolving the dispute or develop and agree on a plan to bring the payments under the agreement up to date.Despite numerous reminders and demands sent to you regarding your account status, you have remained in default of the outstanding amount for a period exceeding 20 business days. Please note that this amount is long overdue and you are hereby notified that 60% of the above outstanding amount should be paid within 24 HOURS and the 40% remaining no later than END of Business Week, Friday 2nd October 2020.If the status of this account remains the same after 24 HOURS, 30th September 2020 from date of this notification, then your credit record will without further notification be updated on various Credit Bureaus to reflect the above Adverse account. | Payments are to be affected directly into our trust account, the details of which are as follows:Account Name: NuDebt ManagementBank: ABSABranch code: 632005Account Number: ***Reference number: ND***1 | | | | | | Please be advised that this letter constitutes our client’s final request for payment. In the interim, our client’s rights remain reserved in toto. | Regards,
NuDebt Management (Pty) Ltd
Direct Line: ***
WhatsApp: ***
E-mail: c*** | | |
29 September 2020
Your ***
Good Day,
24 HOUR NOTICE | Mr/Ms Van Zyl, we act on behalf of our client, Cell C, and have instructions to address this letter to you. You are currently indebted to Cell C with R490.00 for telecommunication services, or any part thereof, rendered to you. The material express, alternatively tacit, further alternatively imp**** terms of the agreement are inter alia as follows:You accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement;Our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment.In light of the above we have instructions to instruct you, as we hereby do in terms of Section 129 of the National Credit Act No. 34 of 2005 (“the Act”), that you are hereby afforded 10 business days in which to refer the matter to a debt counsellor, alternatively dispute resolution agent, consumer court or ombudsman with jurisdiction with the intent of resolving the dispute or develop and agree on a plan to bring the payments under the agreement up to date.Despite numerous reminders and demands sent to you regarding your account status, you have remained in default of the outstanding amount for a period exceeding 20 business days. Please note that this amount is long overdue and you are hereby notified that 60% of the above outstanding amount should be paid within 24 HOURS and the 40% remaining no later than END of Business Week, Friday 2nd October 2020.If the status of this account remains the same after 24 HOURS, 30th September 2020 from date of this notification, then your credit record will without further notification be updated on various Credit Bureaus to reflect the above Adverse account. | Payments are to be affected directly into our trust account, the details of which are as follows:Account Name: NuDebt ManagementBank: ABSABranch code: 632005Account Number: ***Reference number: ND***1 | | | | | | Please be advised that this letter constitutes our client’s final request for payment. In the interim, our client’s rights remain reserved in toto. | Regards,
NuDebt Management (Pty) Ltd
Direct Line: ***
WhatsApp: ***
E-mail: c*** | | |