No Resolution to incident for 51 Days

I filed my concern on the 19/10/2015, which was the Monday after I received my phone (Which I have not used). This was 3 days after I received my phone, I was informed that if I am not happy I must exchange the phone within 7 days. I have since received calls from Cell C consultants, and none of them resolved my issue, and the feedback I received was that someone else would get in contact with me. It is now 51 days after I logged my concern and my incident has still not been resolved. <br> <br> Mainly the Sell-direct-Pre-Vet consultant (Don Pillay) did not give me the correct information upon upgrading my contract. I repeatedly asked him if the Iphone 6s is available, and he told me that Cell C have not received the Iphone 6s yet. Just for me to find out afterwards that Cell C in fact have specials on the Iphone 6s. Secondly he billed me for R629 for a Iphone 6 (64GB - Epic 150 Contract), where in fact the amount in all stores and on the Cell C website for the exact same phone and contract is R449. <br> <br> Reference Number of originally filed incident : ***<br> New Reference number for incident :***