NO RESOLUTION ON COMPLAINTS

Cell C is not able to assist in resolving complaints. Cell C Insurance terms and conditions is vague and certain conditions do not get stipulated or mentioned beforehand, thus giving customers unexpected surprises when wanting to use the insurance. Cannot get hold of Insurance department. Insurance department supervisor never return calls.

Cell C insurance claim that repairs to phones take 21 days, while same repairs at the manufacturer id odne in an hour or less.

Logged several complaints to both Cell C and C Insurance, but without any resolution.

Cell C list me as bad payer 3 months consecutively, even after double paying for January 2020, they still list me as a bad payer and on ITC this reflected as 30 days arrears.

Cell C directors was included on email complaints, however they chose to ignore these complaints.

Pay my bill on Cell C website with credit card, yet it take 2 days for Cell C to process this payment.

Cell C Customer care cannot assist, keep referring back to Cell C Insurance.

In short, i have a contract with Cell C, i pay Cell C every month, why do i need to complain or negotiate with other divisions.