1 reviews | Active since Mar 2009
no resolution feom 140
<p>I needed to cancel a recurring bundle to be able to load a once off data extenda. 1st call: Bundle was not deactivated. 2nd Call: bundle deactivated and wrong extenda bundle loaded. I asked for R299 bundle, R249 was loaded. 3rd call: 35min. Asked for incorrect bundle to be deactivated. Told it wasn't possible. Explained operator loaded wrong bundle. After over 30min I was told supervisor will deactivate and fix. Still hasn't been done. All I want to do is load my R299 data extenda which is 3gb + 1.5gb midnight data. I've called 3 times and no resolution. Its not difficult! You loaded the wrong data now please load the correct one</p>
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Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Nelly confirmed that she has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
Nelly confirmed that she has contacted you and assisted with this matter.
Regards
Cell C | PN
Best regards,
Nelly understood the issue that took me almost and hour and 3 calls trying to resolved. She resolved it in one call and verified it in a follow up call. Excellent work from Nelly. Thanks!
Nelly understood the issue that took me almost and hour and 3 calls trying to resolved. She resolved it in one call and verified it in a follow up call. Excellent work from Nelly. Thanks!