wjvv
wilma jansen van veuren

1 reviews | Active since Feb 2010

29 Oct 2015, 16:05

no reply to two emailed queries

somehow i'm not surprised that i'd have to hello peter this complaint to get some kind of response to my emails sent 13 and 21 october. <br> 1.changing my bank details at cavendish branch meant that cell c never received the faxed data and then sent me text messages warning me that services will be suspended within 4 days. i made an immediate eft, but i still got a text saying i'll be liable for the R70 reversed charges from the bank....that's really not fair - passing poor admin over to the customer (incident ***)<br> 2. this month i have not received my 50mb of data as stipulated in the contract i signed for 24 months (incident ***)...but then again cell c also one-sidedly decided to change the monthly premium...so maybe i shouldn't be too surprised by another \breach"of contract!!"""

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Replies (1)
Cell C
Cell C's reply29 Oct 2015, 16:09
Official
Hello wilmajvv,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN