pR
penelope R
1 reviews | Active since Jun 2014
02 Apr 2024, 12:26
No reply on mails
I spoke to consultants regarding changing my contract on to my son's name - In November 2023! I also mailed the customer service regarding this and they rep**** with what I need to forward, in order to make the change. I forwarded everything on DECEMBER 18TH 2023. I was told that everything was sent to the Accounts Department and they will contact me. Since then I have had no feedback at all. I have sent 3 follow up mails with not one reply?? I am not going to call again and get sent everywhere for somebody to assist me. All I want is somebody to assist me!!!!!
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Replies (2)
Cell C's replyOfficial
02 Apr 2024, 12:40Dear penelope reimer
Thank you for reaching out to us.
We're sorry to hear that you've experienced issues with moving your contract to your son's name. We understand how frustrating this can be, and we're here to help you resolve this matter.
We have referred the matter to our support team who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Thank you for reaching out to us.
We're sorry to hear that you've experienced issues with moving your contract to your son's name. We understand how frustrating this can be, and we're here to help you resolve this matter.
We have referred the matter to our support team who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Best regards,
Cell C's reply02 Apr 2024, 12:40
Official
Dear penelope reimer
Thank you for reaching out to us.
We're sorry to hear that you've experienced issues with moving your contract to your son's name. We understand how frustrating this can be, and we're here to help you resolve this matter.
We have referred the matter to our support team who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Thank you for reaching out to us.
We're sorry to hear that you've experienced issues with moving your contract to your son's name. We understand how frustrating this can be, and we're here to help you resolve this matter.
We have referred the matter to our support team who will be in touch within 24 working hours to assist.
Regards,
Cell C | SR
Best regards,
Cell C's replyOfficial
10 Apr 2024, 08:05Dear Penelope Reimer
We trust this message reaches you in good spirits. We are reaching out to provide you with an update on the status of your case and extend our sincere apologies for any inconvenience the delay may have caused.
We acknowledge that the duration has exceeded our initial estimates, and we deeply regret any frustration this delay may have caused. Rest assured, your request remains our top priority.
Our Support Team will be in contact to update you once the transfer has been processed.
Regards
Cell C | TD
We trust this message reaches you in good spirits. We are reaching out to provide you with an update on the status of your case and extend our sincere apologies for any inconvenience the delay may have caused.
We acknowledge that the duration has exceeded our initial estimates, and we deeply regret any frustration this delay may have caused. Rest assured, your request remains our top priority.
Our Support Team will be in contact to update you once the transfer has been processed.
Regards
Cell C | TD
Best regards,
Cell C's reply10 Apr 2024, 08:05
Official
Dear Penelope Reimer
We trust this message reaches you in good spirits. We are reaching out to provide you with an update on the status of your case and extend our sincere apologies for any inconvenience the delay may have caused.
We acknowledge that the duration has exceeded our initial estimates, and we deeply regret any frustration this delay may have caused. Rest assured, your request remains our top priority.
Our Support Team will be in contact to update you once the transfer has been processed.
Regards
Cell C | TD
We trust this message reaches you in good spirits. We are reaching out to provide you with an update on the status of your case and extend our sincere apologies for any inconvenience the delay may have caused.
We acknowledge that the duration has exceeded our initial estimates, and we deeply regret any frustration this delay may have caused. Rest assured, your request remains our top priority.
Our Support Team will be in contact to update you once the transfer has been processed.
Regards
Cell C | TD
Best regards,