No replies on mails, not much ambition.

I had put in a claim for my phone in which it gout processed, during the enitire time of process I had to phone them to find out whats happening with my claim they never once phoned me. Then found out about a week ago that they have to replace my handset since mine has been discontinued, fair enough. Then they had issues to give me the correct information on what phones are available and not available, I recently emailed and requested they try to make a plan with either getting a handset I was looking for or allow me to pay in on a more expensive handset(which they recently changed without notice)<br> Thus I am now waiting for the reply from the team leader who I emailed 3 days ago.<br> Unacceptable service I have been without that handset for about more than a month and have payed the excess about 3 weeks ago.