No refund over 3 weeks later

Early December I took a contract via Cell C direct. The cell was returned back. Cell C debited my account for R3 some odd in mid December and 21/12/2015 R185 was debited. I called that morning and was told that the request was sent and I would be refunded within 3 working days. 29/12/15 I called again to follow up and I was told that the contract was only cancelled then and I must wait another 3 working days. 5/01/2016 I called again and wasted 30:43 mins of my time with a rude customer service agent named Mr. R. Ndidi (I think) who falsely accused me of swearing/using vulgar language with him. Refer to call dated 05/01/2016 made at 11:54 from ***. I requested for a supervisor, he put me on hold for a while, came back and told me he was advised to transfer me to Cancellations and I asked a question which he completely ignored and transferred me anyway - Penny then advised that she cannot help me and transferred me to Billings -Unathi then told me she sent a agent request and that Cell C will get back to me within an hour. Still nothing heard! It is way over 3 working days and I am begging for my own money? delivery and debit is exceptional but to refund MY MONEY? PATHETIC!!