GS
Geoff S

1 reviews | Active since Dec 2010

02 Oct 2018, 11:53

NO REFUND OF CREDIT BALANCE

Cell C made me pay a R5 000 deposit before they would allow me to roam in Botswana and Namibia. I specifically asked their lady before paying the money whether I would have a hassle getting my deposit back after my trip if I didn't use the service. Naturally, she said that there would be no problem at all. Yes, you guessed it ..... I've been back for a month now and no refund .... just unintelligible voice messages left on my land line and my cell phone. It beats me why the cell phone companies seem to have a competition between themselves as to which one can provide the worst service!

0
Replies (4)
Cell C
Cell C's reply02 Oct 2018, 12:38
Official

Good afternoon Geoff

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

GS
Geoff S's update03 Oct 2018, 09:07
Reviewer Update
I am pleased to report that the refund has been processed.
GS
Geoff S's update03 Oct 2018, 09:09
Reviewer Update
I am pleased to advise that the refund has now been processed.
Cell C
Cell C's reply03 Oct 2018, 11:48
Official

Thank you for providing us with feedback.

Regards

Cell C | PN