No Refund, No phone.just a bunch of *********** people!

I purchased a phone from cell c store at pan Africa mall in Alexandra on 13/04/2009 which was two months ago,when I got home it was network locked and I couldn't use my Vodacom SIM card. I drove back and returned it the following day. I asked them to either unlock it,refund me or give another one that wasn't locked to their network. The consultant told me there was nothing he could as his manager is not around.I was told that their phones are not locked and the problem was with my simcard,we tried different non cell c simcards and it was still locked,I requested for the manager to be called as I need a resolution. The consultant was rude and untrained,knows absolutely nothing about customer service. When I told him I'd go on Hello Peter he said i must do what ever I want. I went back home with no resolution and drove back the following day. The manager was there this time and told me they would send the phone to their technicians to unlock and would only refund if they couldn't. I went back two weeks later as I had not heard from them,they told me they would refund but they do not have money. Today is 12/06/2019 two whole months later and I still don't have a phone and my money has not been refunded and no one is saying anything. If the is someone in this joke of a company with a little bit of sense I'd like my money back!