NO Refund for NO Service Provision !! ******** business practice .. Outrageous !!!

<p>I bought the R1,999 deal for 200Gig in February 2017. From day 1 my IPAD got a full signal from the tower but NO DATA service. The Helpdesk did take my calls and the technicians repeatedly blamed my IPAD for being incompatible or outdated. </p> <p> </p> <p>Every time we had an encounter, they would dismiss my case because of the STRONG signal I received. They refused to recognize that the bandwidth on the tower for data feed was inadequate and therefor they could not provide the service. Refunding me was non negotiable from the start.</p> <p> </p> <p>The outlet who sold me the deal washed their hands in innocence and referred me back to Cell C - almost distancing themselves from the main company and refusing to take any further responsibility. I started a paper trail seeing where this was leading and presented my case via email. I got another response from Cell C with a new case number. Same drill - referral to tech support and the problem is my IPAD...</p> <p> </p> <p>I then gave my IPAD to a friend of mine who took it to Badplaas and her residence in Mooikloof, Pretoria, a mere 5 km from my residence. She was able to use up about 9 GIG in a two week period and the IPAD performed excellently. </p> <p> </p> <p>When I tried to contact Cell C with this new information, demanding a refund for their lack of service provision, I found that my email address was blocked !!! These guys dismissed me as a nuisance - adding insult to injury. </p> <p> </p> <p>I now have to plead my case on social media warning folks not to trust Cell C or their business practise. The way forward is the legal route applying the Consumer Bill of 2009 and the support of the Consumer Council. </p> <p> </p> <p>I feel totally cheated and ******. My advise for consumers is to read reviews and to test Cell C before you invest in Cell C or else be sorry. In my experience they have no understanding about business ethics or what client care and loyalty means. </p> <p>I resent my last letter to their customer care via another email address of mine and their only reponse was for me to update my profile.... Ouch !</p> <p> </p> <p> </p>