NO REFUND

I had a data contract with Cell C, which I never used because the data was just never there. It was loaded and the it went missing. Meanwhile I received calls that my account is not paid. I contacted Cell C regarding the non-payment of my account to find out what the problem was. They said that my payments didn't go through. I requested them to confirm the bank they deduct from... needles to say, they got it wrong... or so did the lady said who helped me. I told her that I did give them my new banking details when I entered into the new contract. After several calls finally deductions went off. I think it was maybe a month or two, then back to square 1. I then paid them monthly through EFT. Back to my data that I never used... when visiting Cell C at Matlosana Mall in Klerksdorp to find out what the problem is, the lady said I used all of the data. I told her it is not possible because the data card is not used, it's not even in the phone anymore because the data is gone after it is loaded. I was told that I've used it on facebook and whatsapp. Once again, I told her it is impossible, I do not have whatsapp or facebook, she must proof that to me. She did not have answers for me. I requested her that I want to cancel the contract. There was an amount that I had to pay, send the proof to her via e-mail and she will forward to Cell C for cancellation. I waited and waited, finally I made contact with Cell C to find out if the cancellation was done. Once again, nothing was done. I requested them to cancel the contract and that I've already paid the penalty for cancellation. I was told that I need to pay more money, because another month has passed already. This didn't make any sense, if you paid your penalty, why should tou pay more? I was so tired of it all, just wanted to get this over and done with, so I made the payment that was requested. I received a statement in February 2023 that they owe me money. I contacted them and it was confirmed. They needed a bank statement to confirm my banking details. I've send it on 17 February. Every time I phone, I am promised that it will be escalated to the billing department and that I need to wait for 24 to 48 hours for their call. Needless to say, they never called. I called again, and again I was told it will be escalated. I did e-mail enquiries as well and every time it is 24 -48 hours. Today, 21 March, I phone again... 'Mam, you have to wait, they will call you.' So I am frustrated by now, it's been a month already since I gave them the proof of banking details. Their 48 hours have turned into weeks... How can you do business with companies like this? They are eager to get your money, if you miss payments, they're onto you. But, boy oh boy, when it comes to refunds they take their time.