No refund bad customer service. You get no help from agents. You just waste your time

Hi i keep giving proof of payment when they ask for.call agents waste my time and always give wrong info. Its been over a month with no payment. Even the cell c shop at shopping centre said its better to reverse the debit order charge. But it's R50 to reverse it . I did phone the help line before I made the payment and asked if I won't be debited and I if can pay and they said yes i can pay. I did miss the reference. I made the reference cell c cont, which is incorrect instead of ***. . Here's what the message said. Our records indicate that your debit order has returned unpaid. Please pay at any of our stores or to Nedbank; Acc Name: Cell C SP; Acc#: ***; Branch: Corporate Client Services; Branch Code: 196005; ***. Your Cell C account is overdue. Please pay R189.00 urgently or call 084135 for a payment arrangement. If you have paid, please ignore this message. If you could please help me the debit order came about 2 hours after payment. I also contact cell c so many times l, as I don't see my money coming and also when I got through the previous 2 weeks I was ranking about how many times a call agent lies and well I was talking she was rudely talking while I was talking saying it's coming through the refund and need to wait a while and same time I was saying agents always **** without concentration so much what she's saying need thinks I was accusing she was lying and I wasn't saying she was lying. Waited few days went to cell c shop for help and they even told me it's better to reverse the debit order then wait on you guys and they can't help me further I need to call hot line and I gave same information I said the same information a gave to the lady saying I was accusing her of lying 4times for security check and changing the previous bank it was debited and I can't pas the security check any more. Call agent I spoke to even exculated 2nd call I made and it's been months. I got **** to that December was last month I will get debited, I phoned to check and I even asked if you sure. He didn't say anything about the R189. Now I customer get no help and have to be **** to any times and have to deal with stress and pay charges for late payment when I got **** to. I've been charged with more then double of My R1000 a month and had to reverse and deal with such dumb people and people who can't even do there work. I gave info so many times over and over to cell c email and call agents. Here's the email for one of the agents that she gave me her email is *** and asked me to send bank statement. Over 3 weeks no reply, no refund after sending. Here's reference from when they asked to pay ***. I've probably have many deferent reference, which that one probably is not the one for reund. The number for contract is discontinued and the number is ***. Here's reference from cell c support from website to email. Ask for bank statement and never help feedback for case number *** this is from today and i had previous ones that didnt help me. Cell c Account Name under Brian. Please help and fix.