NO REFUND

I recently upgraded my cellphone contract with cell c as I have been with them for about 2 years now.<br> When I upgraded I was put on the wrong package and when I tried to reload with airtime the money went off my internet banking and nowhere to be seen. i call the consultant who helped me and he said they had made a mistake on my contract package and that they will fix it. I told him about the airtime not showing in my balance. He said he would sort it out and ell c will refund me.<br> <br> To this day I have not revived the refund of R50 airtime or a credit of R50 airtime on my phone.<br> Pathetic service and I am considering porting to Vodacom.<br> <br>