1 reviews | Active since Dec 2012
No records but billed
I took out the new iPhone 6s at cell c head office. Everything was fine until I ran out of allocated airtime on the contract. I called the call centre to increase my limit and they cannot find the phone number or me on the system so they can't do squat. Funny thing is that this was a cell c prepaid number that was upgraded to a contract so it should be somewhere on their system but it isn't. 3 visits to head office and countless promises later the sim is still not active. The best part is that they blamed the SIM card. Now I have a new sim which they can't even activate so I have been out of service for three days now. Was my prepaid card even Rica in the first place? Here's one for the regulator ! I wouldn't test drive this network or allow my contract to be bought out it is t worth it. Tomorrow will be my last trip to head office to demand a cancellation and refund. So happy with the competitors on my other devices.
We will assign your query to our team further investigation.
Do expect a call.
Regards
TM
We will assign your query to our team further investigation.
Do expect a call.
Regards
TM
Good Day
I’m still struggling its like nobody can resolve the issue and Cell C is useless
Account number: ********** 55
Im still getting billed and have now received another statement almost a year after cancelling with cell c
I have instructed the bank not to honour any debits from Cell C any longer since these transactions are regarded as **********. So this months debit was rejected. I know receive messages that my account is in arrears (an account which doesn’t exist). This account has also shown up on a recent ICT check, which It shouldn’t.
I have called the call centre and nobody is willing to help since they cant find me on the system. People have promised to call back and nobody does. I have been to head office 14 times, thats right! 14 times regarding the same issue since november 2015
I regret ever walking in to cell c.
Please help.
Good Day
I’m still struggling its like nobody can resolve the issue and Cell C is useless
Account number: ********** 55
Im still getting billed and have now received another statement almost a year after cancelling with cell c
I have instructed the bank not to honour any debits from Cell C any longer since these transactions are regarded as **********. So this months debit was rejected. I know receive messages that my account is in arrears (an account which doesn’t exist). This account has also shown up on a recent ICT check, which It shouldn’t.
I have called the call centre and nobody is willing to help since they cant find me on the system. People have promised to call back and nobody does. I have been to head office 14 times, thats right! 14 times regarding the same issue since november 2015
I regret ever walking in to cell c.
Please help.
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Derrick has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Derrick has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN